Bagamat informal at mabilisan ang ginawang survey sa fanpage ni Mayor Ferdie patungkol sa customer satisfaction sa serbisyo ng PLDT, lumabas na dismayado at hindi umano gusto ng mamamayan ang serbisyo ng PLDT partikular na sa internet connection.
Ayon kay Baliwag ICT Office Head, Brainard Ardońa: That is the problem when there is a monopoly in service. The tendency is for companies to be complacent. If you are charged so much, naturally, people will expect nothing but the best quality of service. Speed will always matter because people are now heavy internet users.
Nagpahayag naman ng pagkadismaya si Municipal Administrator Eric Tagle sa mabagal na aksyon ng PLDT sa request ng pamahalaan. Aniya, “hindi ko maintidihan kung bakit ang tagal ng aksyon ng PLDT sa iba’t-ibang kahilingan ng lokal na pamahalaan.”
I cannot understand why it will take that long to unbundle the 17 lines we requested to disconnect, due to the computerization program of Baliwag. First, PLDT must find solutions and not merely sell on the basis of hitting targets. I cannot imagine why they will recommend to install 17 lines additional lines when LGU is renting PABX to them. It’s a waste of people’s money to maintain 17 additional lines, so we requested to disconnect the lines, use some lines for pabx and increase bandwidth to 300 instead of the 5mbps per office.
Second, Pldt seemingly lost its obligation to the people for a fast and efficient communucations technology provider. Imagine, they have been sitting on our request (special no #7827) for months already. The bureacracy there is unimaginable. It is about time that we should engage other telecoms for better service delivery.
Matatandaan na naglunsad ng computerization program ang Baliwag at technology alignment batay sa order ni Punongbayan Ferdie Estrella. Naipasa na din nito ang Information System Strategic Plan o ISSP para sa taong 2017-2019
The people of Baliwag deserves an efficient delivery of services. Besides, Baliuag being host to thousands of SME’s and a good number of academic institutions, must have an excellent ICT infrastructure. Baliwag must advance or competition will set in.
Pag hindi pa ito inaayos ay mapipilitan ang Pamahalaang Bayan na magimbita ng mas maraming investors na higit na makatutugon sa pangangailangan ng negosyante at tahanan.